ERP Internals/Modules/Customer Relationship Management

CRM manages the enterprise's relationship with its customers. This includes determining who the high-value customers are and documenting what interactions the customers have had with the enterprise. Only large ERP packages have a CRM module.

• Functions
• Reports

Tables

The CRM module uses the existing ERP tables as the source of its data. This is primarily the Contact, Customer, and Sales tables

Data Exchange

CRM does not exchange transactions with other modules.

Transactions

CRM does not have transactions.