Handbook of Management Scales/Conflict resolution

Conflict resolution (alpha = 0.90)

Items

• If there is a conflict, a solution is found during discussions. (-)
• In this buyer-seller relationship, both parties contribute to constructive conflict resolution. (-)
• In this buyer-seller relationship, conflicts are solved to the mutual advantage of both parties. (-)

Source

• Hammervoll (2009): Channel cooperation: a reflective scale. The International Journal of Logistics Management, Vol. 20, No. 3, pp. 301-321. Based on: Kaufmann/Dant (1992), Haugland/Reve (1996).