Handbook of Management Scales/Internet quality

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Internet quality (alpha = 0.72)

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Items

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All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted.

  • Grocer X has a sufficient range of product choices (I can get what I want).
  • The products are the same quality as I can get in the store.
  • The number of substitutions or out of stock items is reasonable.

Source

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  • Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242.
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