Jump to content

Handbook of Management Scales/Offline store service

Add links
From Wikibooks, open books for an open world
< Handbook of Management Scales
This page may need to be reviewed for quality.

Offline store service (alpha = 0.94)

[edit | edit source]

Items

[edit | edit source]

The construct was measured using 7 points semantic-differentials.

  • Unfriendly personnel - friendly personnel
  • Few helpful salesmen - Many helpful salesmen
  • Bad service - good service
  • Bad reputation - good reputation
  • Unknowledgeable sales personnel - knowledgeable sales personnel
  • Slow checkout - fast checkout

Source

[edit | edit source]
Retrieved from "https://en.wikibooks.org/wiki/Handbook_of_Management_Scales/Offline_store_service"