Handbook of Management Scales/Referral
Appearance
Referral (alpha = 0.94)
[edit | edit source]Description
[edit | edit source]The scale has previously been used by Price/Arnould (1999) and Cahill (2006).
Items
[edit | edit source]- I often mention this logistics service provider (LSP) to my co-workers in a positive way.
- I often recommend this LSP to persons outside my company.
- We often recommend this LSP.