Handbook of Management Scales/Top management commitment
Top management commitment (alpha = 0.84)
[edit | edit source]Description
[edit | edit source]Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.
Items
[edit | edit source]- Top-level managers view quality as being more important than cost.
- Top-level managers view quality as being more important than meeting product schedules.
- Our performance evaluation by the top-level management depends heavily on quality.
- Top-level managers allocate adequate resources toward efforts to improve quality.
- We have clear quality goals identified by top-level managers.
- At company-wide meetings top-level managers often discuss the importance of quality.