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Handbook of Management Scales/Interorganizational loyalty

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Interorganizational loyalty (alpha = 0.734)

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Description

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A scale for measuring interorganizational citizenship behaviors (ICBs) is developed. Four common ICBs are operationalized: interorganizational altruism, interorganizational tolerance, interorganizational loyalty, and interorganizational compliance.

Items

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  • We tell others that our supplier is a good company with which to do business.
  • We sometimes sacrifice our own best interests in order to provide additional benefits to our supplier.
  • We promote our supplier’s products/ services to others.

Source

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  • Skinner et al. (2009): Some measures of interorganizational citizenship behaviors. Scale development and validation. The International Journal of Logistics Management, Vol. 20, No. 2, pp. 228-242.
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